Dispatcher / Customer Service Representative

Solnexus Chemical

This position requires a motivated individual that will primarily working during the day shift, though night shifts are a possibility for one weekend a month.  The primary objective of this position is to ensure timely shipments and transportation of finished product to customer locations.  This position will also contain administrative tasks and assist the manager in day-to-day activities.

DUTIES & RESPONSIBILITIES:

  • Ensure timely movement of personnel and equipment to the jobsite upon the customer’s request
  • Give clear, complete and accurate information to field personnel, supervisors, management and customers
  • Communicate with customers regarding delivery issues or problems
  • Ensure that all reports pertaining to equipment load outs and jobs are completed on time, correct and forwarded to the customer
  • Review of all equipment and containers before they leave the yard
  • Establish and/or adjust work procedures to meet requested schedules or deadlines – i.e. adjust times for trucking/crews
  • Ensure a more-than-satisfactory service is being provided to the customer at all times and report all deficiencies to the appropriate manager
  • Assist in any administrative day-to-day tasks and help manager as needed

QUALIFICATIONS:

  • High school diploma or equivalent diploma
  • Minimum of three years’ experience in customer service and/or oil an gas related operations and equipment, or a combination of skills and/or work experience acceptable to the supervisor
  • Must be able to speak, read and write English well enough to read technical documents and effectively communicate with team members
  • Competent in computer programs applicable to the requirements of the company
  • Effective/professional communication with customers and personnel at all managerial levels
  • Demonstrate time-management, customer service and problem solving skills
  • Must be flexible with work schedule in this 24-hour on-call environment (generally 12-hour shifts)
  • Valid personal identification documents
  • Must pass background check and drug screen

PAY:

  • $17.00 – $21.00 per hour (depending on experience)

BENEFITS:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Life insurance
  • Paid time off
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